How to Troubleshoot Internet Issues

Connecting to your wireless network but not being able to connect to the internet is extremely frustrating. After you enter the right password, the network appears in your Wi-Fi menu. However, when you open your browser, nothing happens. Aha!
Can’t you connect to the Internet? There are a number of possible causes.

There are times when the solution is simple-perhaps your router is out of date or just needs to be rebooted. There are times, though, when it’s not quite so straightforward. We’ve put together a guide that will help you solve your network problems and get back up and running seamlessly.

At the top of this guide, we discuss simple tips, but we also cover more complicated problems in the further down the page you scroll. We’ll get started now.

Here are some simple fixes for your internet.

Try these solutions without leaving your chair. Hopefully one of these approaches will work.

The first thing you should do is restart your device.

You may find this obvious, but your first move should be to restart your device. Although this won’t work every time, it allows the operating system to clear its cache and try again in case it is stuck, unable to recognize the network, or being uncooperative.

If you can’t access the internet, check to see if there is an outage.

There’s a possibility you’re not the only one experiencing internet problems. Look on Twitter or Google to see if others are experiencing connectivity issues or internet outages with your provider. Alternatively, you can check the website Down Detector for information about internet outages or contact your internet service provider (ISP).

Try visiting a few different websites

You can try another website if the one you’re trying to load won’t load. Are you able to open the page? You may have been redirected to a website that is unavailable. (Please visit downforeveryoneorjustme.com to confirm this.)
Any website which does not load properly, means you most likely have a connection issue or issues with your provider.

Force your browser to open the network’s log-in page (for public WiFi).

There are often public Wi-Fi networks at airports, hotels, and cafes to which you can log on through your browser. When a login page fails to load, what should you do?
The login page can be forced open by typing one of the following codes into the address bar of your browser:

  • 10.0.0.0.1
  • 127.1.1.1
  • 1.1.1.1
  • 192.168.1.1
  • http://localhost

You may not have paid your internet bill, and your

You might not have paid your internet bill, and that means Internet is down-that’s something that happens! You can either make your monthly payment over the phone or online to get your internet back up. Don’t forget to sign up for automated payments so you don’t have to worry the next time.

Take advantage of fiber internet

You can’t beat fiber internet when it comes to speed and reliability. Therefore, if you are able to get a fiber connection for your home, we highly recommend you do so since this will virtually eliminate annoying Wi-Fi slowdowns and outages that other internet connections are more likely to suffer from.


A fiber connection can deliver speeds ranging from 100 to 1,000 Mbps, allowing you to handle a wide range of activities and tasks as well as support multiple users. With speeds and performance you would receive at a conservative price range of $35 – $100 a month, this price is still worth it.


Although fiber isn’t available everywhere, this solution is sometimes easier said than done. It may be worth upgrading your connection, or switching providers, if you repeatedly experience slowdowns and problems.

How to troubleshoot routers and modems

Your obvious things haven’t worked, so you’ve tried everything else as well. Getting up from your chair and checking your equipment is a good idea now. That’s awful.
No worries-we’ll fix it in no time.

You can check your Wi-Fi connection on different devices.

Check to see if you can get onto the internet via your phone or tablet if you’re using your laptop. In this case, you know that your internet connection is intact, but the device that is disconnected is the one with the issue. In that case, the router, modem, or your Internet provider are likely to be the culprits.

Alternatively, your modem and router could be connected with a faulty Ethernet cable. Further in this piece, we’ll provide some tips on connecting disconnected devices, but let’s begin with the modem and router since they’re the most common culprits in Wi-Fi issues.

Connect the modem and router

You can think of modems and routers as the heart and lungs of your home internet network. They ensure your wireless connection runs smoothly and that your home is connected. Even a simple reboot can fix issues if they become unresponsive.
Disconnect the modem and router for a few minutes. Then try to reconnect them by plugging them back in. The equipment can be cleaned of memory banks and restart tasks when you unplug your modem and router.


Those who manage free public Wi-Fi networks in coffee shops and McDonald’s know it well. A simple reboot can help to clear clogs from a network clogged with lots of devices and users.


Your LED lights will show you if your equipment has a signal if you look at them.

You can tell whether the internet is on if the light (usually white or green) is solid or blinking if it is labeled WAN, Internet, or with a globe icon.
Red lights or no light are signs that the system is not working properly.

Change your Ethernet cable

Try switching your modem and router Ethernet cables with a spare one if you have one handy. Cables don’t last forever, so you may need to replace your current Ethernet cable if it’s no longer working.
If your pet chews on the cable, make sure it doesn’t get damaged. Pests and animals can also damage cables.

Take a look at your Wi-Fi network’s traffic

Maybe someone is hogging the bandwidth or causing other problems. Log in to your router’s interface to find out who’s on your network. Look for a list labeled with the word like (if you can’t get Wi-Fi on your computer) and click on it. In most cases, the names of the devices being used are included in the list of “DHCP clients”, “connected devices,” and “attached devices.”
Once you determine who is using the Wi-Fi in your house, ask everyone if they are doing anything that is taking up a lot of Internet bandwidth.


Routers typically allow you to shut down a device if they aren’t properly configured or causing problems, so don’t hesitate to do so if you do not know them. The Wi-Fi password can also be changed so that they cannot reconnect.

Contact your internet service provider

It is possible for your modem and router to be unable to communicate with your ISP’s network, especially if you own your equipment rather than renting it. Your internet provider should be able to assist you in that case.


You are likely to get a clear answer from your ISP’s technical support department as to whether or not their service is down. If there is a bug in which the modem isn’t properly connecting to the network, the ISP can reset their end of the system and make the network recognize your modem.